Preapproval for Modular Home Warranty Work

Sometimes a general contractor with limited modular experience can turn a “couple of hours” fix of some minor modular home warranty work into a “couple of days” project.

Obtain Preapproval for All Modular Home Warranty Work

I had a customer whose master-bedroom ceiling was not level at the marriage wall. My set-day supervisor should have noticed this and told the customer that we would come back to fix it. But he missed it, and my customer, who was acting as his own GC, decided to fix the problem on his own. He ended up tearing down half of the bedroom ceiling before he contacted us for help. The problem, we discovered, was that the ceiling framing on one of the modules was hung up slightly on the other module, preventing the first module from settling all the way down. All that needed to be done was to free up the first module, which we were able to do in two hours. When we finished, the ceiling framing was even, but my customer now had to replace a lot of drywall.

Independent GCs Must Obtain Preapproval for Modular Home Warranty Work from the Dealer

It is very important that your GC understands that they should always obtain preapproval for modular home warranty work from your dealer before they attempt to fix a problem. If they do not obtain proper authorization, both of you are at risk for not being compensated for the GC’s corrective actions.
For more information about why you need preapproval for modular home warranty work, see Warranty Service for a Modular Home in my book The Modular Home.